There has been a constant flow of new technologies over the past couple of years; such as:
- Machine Learning
- Internet of Things
- Natural Language Processing
- Cloud Computing
- Big Data
- Improved networking
- Plus many others
These new technologies have allowed society to change and advance in several ways; such as
- Remote working
- Automation
- Improving Customer Servicing
- Better service and product offerings
- Plus many others
Although, of course, there are a number of drawbacks such as job losses (say due to automation), industries either changing or being wiped out and plus other issues.
However, one key point often forgotten is that new technology needs some time to be accepted across society. Those of a certain age will remember it took many years for ATMs to be accepted and the same was the same for internet banking and banking using smartphone applications.
It will also be the same for Artificial Intelligence, Machine Learning and other new technologies.
Therefore when organisations implement technology then they must understand it will take a while to be accepted and therefore organisations need to be ready to (a) support this process and (b) be a little patient.
Recent Comments